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Old Mar 21, 2017, 9:28 AM
susanmoffat susanmoffat is offline
 
Join Date: Mar 2017
Posts: 2

Have you had any luck? The same has happened re my lost bag, I'm being ignored! It's terrible. We are already victims so make us feel better NOT worse. I really don't understand why they just ignore people. It's a huge international company! Please see below:

Hi,

Just wondering what the outcome was and if you have any contact details that may help me.

AA lost my bag on MIA-JFK on 4th January. I was continually told they were searching for it. After close to 40 emails back and forth I was told the case would be closed on March 20th.

After having to fill in a claim for all my belongings which were worth over $5,000. They said as I had no receipts they would give me 2,246. Even things I had receipts for they decided not to pay out for those things. So after asking over 2 weeks ago for my bank details, which I sent. I have heard nothing. I have emailed 5 times during this time, just to be ignored.

It's now past the deadline and I've no idea what to do as they just ignore me. I feel like they've just stolen my stuff and offered me no compensation. I was on a 10 day trip over NY in the Bahamas and had all my best shoes and bags etc. Things I've bought from all over the world and were precious to me. I understand bags go missing but surely the service recovery and the customer service you receive after is paramount.

As I'm in the UK I am not sure who to go to next to get this issue sorted. It has caused me numerous sleepless nights and stress.

Can anyone help?

Thanks,

Susan.
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