Complaint: Frequent Flyer Program ER Visit
View Single Post
Old Oct 25, 2017, 4:09 AM
blancahaddad11 blancahaddad11 is offline
Join Date: Oct 2017
Posts: 1
Default ER Visit

Response from AA!
Good God! Customer service down the toilet!
Thank you for contacting American Airlines about your recent trip to and from Argentina.

Our employees strive to provide all of our customers with a safe and pleasant flying experience, and we try to ensure you are not subjected to uncomfortable situations by other passengers. However, as in any public gathering, there may be occasions when a conflict arises between people or when one individual's actions bother another.

I'm sorry that you experienced anything less than fantastic service from our flight attendants. Our goal for every employee is to provide friendly, courteous service. Clearly we let you down. We take these matters very seriously. One of my responsibilities is to take customer feedback such as yours and record it in our system. That information is then made available to all of our leaders and helps to drive change. By contacting us, you've given us the chance to improve -- thank you.

While I know you didn't have the best experience with us recently, I do hope you'll give us another try. We look forward to having you onboard an American Airlines flight in the future.


Sara Berk

Customer Relations

American Airlines
Posted via Mobile Device