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Old Jul 14, 2016, 3:41 PM
davidbogolub davidbogolub is offline
Join Date: Jun 2016
Posts: 4
Default Writing a letter to american airlines

To the team--
The telephone number that you post for AAL customer relations/complaints is actually the number for the group sales desk. AAl DOES NOT have a telephone number for customer complaints--no doubt for good reason as it would be burned to a cinder. I have had this information confirmed by one of the few AAL employees still willing to give a straight answer to a top-tier customer. There is NO WAY any longer to speak to a live person about a complaint at AAL. Even the executive platinum desk will perhaps listen with crocodile tears (but usually not) but they are not empowered, or indeed expected, to take any action or to make any follow up enquiry or reply whatsoever.