View Single Post
Old Feb 11, 2011, 4:34 PM
stonecold_1981 stonecold_1981 is offline
Join Date: Feb 2011
Posts: 124

While I think that Air India is one of the worst airlines ever in terms of customer service, in this case, their explanation is valid.
If you booked two separate tickets Los Angeles to FRA and then FRA to Spain, the first airline is only required to get you to FRA - flight delays are always part and parcel of flying
Had you booked ONE ticket LA to Spain connecting via FRA, Air India would have to fly you to Spain or return your ticket costs