Complaint: EasyJet
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  #1  
Old Jan 7, 2008, 11:33 AM
onebigannie onebigannie is offline
 
Join Date: Jan 2008
Posts: 1
Default EasyJet

Checked in with Easyjet on time with hubbie and son for flight Belfast - Luton (London) and went straight to Security . Delayed there thanks to long queue and short-staffed, arrived at Gate 10 mins prior to departure and told bumped from flight and £35 charge ($70) EACH to "transfer" to another Easyjet flight. Stonewalled at Sales desk and charged £297 ($594). Heard from others bumped before us on same flight that Head Office had approved £35 charge and got another employee to desk. He printed out bill for £292.47 ($584.94) and said it would be refunded and £105 ($210) charged. Had no option at 7.30am whilst being steamrollered over by Easyjet but to comply.

Checked credit card on return - no refund - emailed "we will reply within 24-hours helpline" - no reply, rang Easyjet number (after having to hunt it down) told by affable person refunding last Saturday - guess what - no refund!

This amounts to blatant daylight robbery - anyone know of an airline complaints route I can pursue?