Complaint: Check-in / Boarding Customer Service IS HORRIBLE
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Old Jan 3, 2020, 6:56 AM
A320FAN A320FAN is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Jan 2011
Posts: 363
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Once the computer close the flight for check in, the only people that may open a flight are supervisors or the agents who are working the flight. According to the Alaska Airlines website check-in times cuts off 40 minutes before departure:

Minimum required check-in with bags
When you check bags on our flights you must make sure that all of your checked luggage is processed and a valid boarding pass is received no later than the cut-off times listed below to avoid rebooking on a later flight.
Minimum required check-in with bags table
International flights1
Domestic flights2
60 minutes
40 minutes
1 Passengers traveling from Guadalajara have a 90-minute baggage cut-off time.
2 The following cities have a 45 minute baggage cut-off time: Atlanta, Denver, Las Vegas, and Philadelphia.
2 Between June 1 and August 31, checked baggage for customers departing King Salmon and Dillingham must be presented and processed at least 60 minutes prior to departure.
Please note that these cut-off times will not ensure that you make it to your departure gate in time for boarding. Busy security lines and heavy passenger traffic may require extra time.
Please refer to our airport guides for recommended arrival times at your departure airport.
Minimum required check-in without bags
If you are only traveling with carry-on bags you must be checked in, with a valid boarding pass in hand, no later than the minimum cut-off times noted below to avoid rebooking on a later flight:
Minimum required check-in without bags table
International flights1
Domestic flights2
60 minutes
40 minutes
1 Passengers traveling from Guadalajara have a 90-minute check-in cut-off time.
2 The following cities have a 45 minute check in cut-off time: Atlanta, Denver, Las Vegas, and Philadelphia.
Note: Between June 1 and August 31, customers departing King Salmon and Dillingham must be checked in at least 60 minutes prior to departure.
Please note that these cut-off times will not ensure that you make it to your departure gate in time for boarding. Busy security lines and heavy passenger traffic may require extra time.
Please refer to our airport guides for recommended arrival times at your departure airport.
Boarding
You must be checked in with a valid boarding pass at the gate no later than 30 minutes before your flight. Being late may cause the cancellation of your reserved seats and/or your entire reservation.