Complaint: Check-in / Boarding denied boarding
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Old Dec 19, 2010, 10:51 PM
sarahanne sarahanne is offline
Join Date: Dec 2010
Posts: 1
Thumbs down denied boarding

this was outrageous, the rude and obnoxious attendant was sitting and talking on the cell phone drinking a pop and said; oh the desk is close and you cannot get on the flight its too late .The plane sat on the runway another 30 minutes loading passengers my parents were frantic and could do nothing they weren't able to reason with anyone or couldn't even get the manager or the PILOTS do let us board the plane. We had to spend another $1000.00 to get on us air ,who were atleast sympathic, I am so shocked that an airline can possibly have people, who are not in the customer help department, work for them and expect it to prosper . If you notice no one wears name tags. If Spirit air was smart they would fire those three women one named Charlotte and one was pregnant and the other had blue and red eye shadow The trip to St Thomas was for a wedding which was great but the help at St Thomas spirit air booth couldn't have been worse We are contacting every one we can to get our money back for the flight home flight # 212 from St Thomas to FLL dec. 11 2010