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Old Dec 26, 2011, 3:06 PM
lyric711 lyric711 is offline
Join Date: Dec 2011
Posts: 2

This happened to me when I flew with them last year. My flight was delayed and I missed my connection, they lost my luggage in the process. I was without luggage for 3 days and my London portion of my trip was ruined.

What bothered me is how difficult it is to contact anyone. All complaints have to be sent throught their website (big flag, they don't want to talk to customers)

I had to call THEM, about my luggage, and the number they give you wasn't helpful at all either. They can only read what's in the computer. if I hadn't I would have NEVER received my luggage. The courier service they used was rude and horrible as well.

After I returned I expected them to offer some compensation for ruining part of my trip. NADA! They just reimbursed my toiletries and some clothes.
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