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Old May 31, 2011, 1:28 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197
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I think $75 is insulting and you should write again to CP, outlining the degree of problems you faced and the lack of cooperation by staff. Mechanical problems are not necessarily de to lack of maintenance and you were very unfortunate to have this happen twice on one short trip. I would avoid any implication they are unsafe... But instead focus on their failure to help you, particularly given your wifes medical condition. You may argue that the airline failed to provide sufficient accommodation for this under the Air Carriers Act, which would apply in this case because your journey originated in the US. In particular, the availability of seats on the late flight out of Hong Kong, when you had been told there were none is just poor service, as was the attitude f Lori. That is where I would focus my fire..