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Old Sep 8, 2009, 12:52 PM
Paul Paul is offline
 
Join Date: Aug 2009
Posts: 6

Quote:
I fly Austrian regularly and know
And that's the main point. I do not fly Austrian regularly, I did not know and could hardly know - Austrian never explicitly mentioned this rule to me. It was only very well hidden in tens of pages of their rules&conditions. No note about such an important rule in the confirmation email, they did not send any cancellation email on cancellation, simply nothing. Perhaps some people use to spend a few hours reading all the rules and conditions when buying a ticket. I only went through it quickly, did not notice this rule and did not expect that something like that could be there.

Would you not agree that Good Airlines should specifically inform its customers about important rules like this one (during reservation and/or in the confirmation email) and send at least an email notification on flight cancellation?
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