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Old Jan 16, 2013, 2:30 PM
Duncan Wymer Duncan Wymer is offline
Join Date: Jan 2013
Posts: 1

Air Berlin cancelled my connecting flight from Vienna to Munich in 2012 without any notice at all. They transferred me to the next flight 7 hours later.

In line with EU regulation 261-2004 I claimed Eur250 compensation via the airlines website complaints page. I eventually received a letter with a voucher for Eur250 (no cash compensation). I then booked another flight with Air Berlin to the valule of Eur250 and immediately sent the confirmation and claim.

Nearly 2 months and 4 email reminders later, I have not even received confirmation that they received the email. The customer service rep in my home country says there is no number to call for this type of problem and i just have to keep trying via email.

I think this is a gross misunderstanding and mistreatment of the customer and until i receive the Eur250 in my bank account, I feel like I have been duped into flying with this incompetent airline again!
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Air Berlin, don't ignore your Customer Complaints. Reply NOW!