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Old Jul 19, 2011, 11:41 AM
lysander12 lysander12 is offline
Join Date: Jul 2011
Posts: 3

When an airline cancels a flight on us, as Frontier canceled our flight, shouldn't they pay a penalty just like they make us pay when we cancel or change a flight? They didn't even have the decency to notify me of the cancellation. and have to wait at least 10 days for my payment to be reversed.

Here is my story

On April 12 2011, I booked a flight from Seattle to NY Laguardia via Milwaukee

Date of flight Sep 22 11:50 pm flight f9322 reference IOWPIJ

we are vacationing in Seattle and returning to NY on the 22. All our plans were complete until last week I found out totally by accident that not only did Frontier cancel the flight but they without any notice booked us on the flight the next morning. They did not notify me and they booked me the next morning without even asking.

When I questioned the service rep she said that I could change the flight they put me on, or cancel. I canceled but they told me it would take up to 10 days to process (over $400) and of course I had to book on another airline and layout another $400.

They really disappointed me and showed they could care less about their customers.
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Frontier Airlines, don't ignore your Customer Complaints. Reply NOW!