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Old May 26, 2011, 4:49 AM
Ombudsman Ombudsman is offline
Join Date: Feb 2011
Posts: 136

Your beef isn't with United, the blame for what happened rests solely with Expedia. Expedia should not have issued a United ticket for an itinerary that contains not only no flights on an actual United aircraft but also mixed flights on two other partners. I agree it was a mess but not one United had anything to do with. I would write a letter to Expedia. You'll probably get nothing more than a canned reply but then again you might get some token of apology in the form of a discount on your next booking. Of course you'd be stuck booking through Expedia again to use it.
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