Complaint: Canceled / Delayed / Overbooked Delta cancelled both connecting flights
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Old Sep 21, 2011, 11:27 AM
jim520 jim520 is offline
Join Date: Sep 2011
Posts: 2

Yes I'm aware of what DOT says, however my complaints about Delta are primarily the employees we encountered and their complete indifference about the situation. As well as the fact that they didn't tell us they automatically re-booked us and then gave our seats away even though we were at the gate with plenty of time to board. That coupled with the 11 times the JFK to BTV flight was cancelled in a 30 day period, which was one of the flights that they cancelled. Their corporate attitude is no better than their employees we encountered at JFK - sorely lacking.