Complaint: Canceled / Delayed / Overbooked A present-day "Rule 240???"
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Old Feb 24, 2009, 5:40 PM
Jetliner Jetliner is offline
Former Airline Employee (NOT OFFICIAL REP)
Join Date: May 2008
Posts: 495

Butch, I see what is going on here now. The website you have is not really for the passengers, but rather for agencies. This includes online agencies such as Travelocity and Orbitz.

Often times the contract with the airline under which these tickets are sold have a provision that the airline cannot change the ticket themselves, even on another flight on the same airline. You have to go back to the agency (or call them) to have them rebook. This is for if you decide to change the ticket.

The webpage you have is AA's provisions to those agencies about what conditions they can change the tickets on their own. So if you are flying through Chicago, and the weather takes a dump there, these provisions allow them to rebook you another AA flight through Dallas.