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Old Dec 2, 2011, 8:26 AM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Airlines consistently blame the passenger for their inadequacies... it is utterly wrong for airlines to be able to make money from their failure. I strongly urge customers to use their mobile phones to challenge this. When photos of the line, timed at what time you arrived. This is date stamped and will show you were at the airport at the suggested time. Then take pictures of the numbers of people at the desk, the size of the line. This would at least provide some proof, but also allows video and photos to be able to be uploaded and expose them.

It is outrageous that airlines fail to provide enough staff and then CHARGE the customer fee's for their failure to process them in a timely fashion.
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