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Old Mar 1, 2013, 2:51 AM
azstar azstar is offline
 
Join Date: Sep 2008
Posts: 375

"Awful customer service, neglectful of customers."

I'm still surprised that people actually expect some kind of "customer service" from airlines like this. The "ultra low cost carriers" do not provide any type of customer service, in any way, shape or form. They do not have interline agreements with other carriers so when their flights are hours late or cancelled the most they will offer you is the $59.00 fare you paid and you can go buy a ticket on a regular airline for $800.00. I'll repeat what I've stated on this board so many times. The president of Spirit airlines couldn't care less about your experience. He has often said "Let them complain. They'll be back when we save them a penny."

Oh, by the way. The more you complain publicly the more they like it. Any publicity (good or bad) is good for them.
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