Complaint: luggage damage
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Old Feb 12, 2014, 7:53 AM
A320FAN A320FAN is offline
Airline Employee (NOT OFFICIAL REP)
Join Date: Jan 2011
Posts: 348

Originally Posted by Strawberry View Post
First time a flew Spirit, my poycarbonate suitcase got damaged, a crack and a dent. Nevertheless the agent at the airport had filed a report and taken a picture of the damage; I had to complete and submit additional documents. Nevertheless it was crystal clear that my suitcase was damaged they refused to reimburse using as an argument that I submitted the requested documents not within the alloted time limit. this is a weak argument used to escape from their responsibilities to reimburse their customer. My first time with spirit has been at the same time the last time I will fly with them
You do realize 1 thing about your polycarbonate bag don't you ......
it did it's job which was to protect the items inside. Get over yourself
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