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Old Mar 29, 2014, 11:52 PM
sincole sincole is offline
 
Join Date: Mar 2014
Posts: 1

My flight is scheduled at 6:52pm. I was little late because of huge traffic and I reached airport at 6pm. I managed to checkin with the spirit airlines agent at 6:10 pm. By the time I reached the gate after security it was 6:38. At the gate I was surprised to see everyone already boarded and there were no representatives at the gate to ask. I was waiting waiting and suddenly the flight was pulled back from gate at around 6:45pm while I was standing outside and just watching with the boarding pass in hand.
After sometime somebody came and just rescheduled me (on standby) to some other flight next day but never gave me reason for early take off without me.
When I wrote to the customer service asking them how can a flight leave the gate without a passenger who checked-in at the airport (actually there were two more people with me) before departure time, they replied the departure time is the time at which the "flight should take off from runway" and hence they had to leave 15 mins prior to departure time from the gate.
Isn't that funny, i just confirmed with FAA that departure time is the pull back time. The reply is attached. No idea what to do with these guys. Sooper waste of money.
I am not going to ask/argue if I cam after departure time, but this is ridiculous since I felt so happy reaching before time after all delays.
Attached Images:
File Type: jpg sp.jpg (59.5 KB, 2 views)
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Spirit Airlines, don't ignore your Customer Complaints. Reply NOW!