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Old Jun 1, 2018, 3:38 PM
NJL_NY NJL_NY is offline
Join Date: Jun 2018
Posts: 1
Default Lawsuit

Hello, my wife and I lost our luggage with Royal Air Maroc this year as well. We traveled from JFK to Casablanca (had to take a bus to Marrakesh our final destination - that's another story); and then returned to NY via Marrakesh-Casablanca-JFK. We traveled in late January and have filed all the claims that RAM asked for and waited over the 60 days they say it may take to process the claim. When I call they are short, talk over you and have an obvious tone of disregard and zero customer service understanding. Our particular lost luggage was meant as an extra bag which we filled with ALL the items we bought on our trip including two expensive rugs and other items totaling roughly $3.3K.

I would gladly join any lawsuit against RAM for damages.