Complaint: Customer Service $4700 charge to get on next flight
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Old Sep 23, 2009, 2:49 PM
Silent Bob Silent Bob is offline
Join Date: Sep 2007
Location: NY NY
Posts: 510

Here is the big question: What made your husband hand over to AA 4700 dollars without first going to the counter to rebook? If the first thing they did was call AA, did they even leave the house? If AA is charging you for new tickets, that would mean the original tickets may have loss value. Since this is being told from a third party, we don't have all the details. I'm not saying what AA did was right, and I would persue a refund as well. But if it turned out the tickets lost value and your husband agreed to the charge, you might be at a loss, but I hope that is not the case.