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Old Nov 5, 2010, 9:00 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197
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Send your complaint in writing to Delta recorded delivery and copy it to the DOT. Delta will eventually write back to you telling you how sorry they are that they failed to meet their standards and that they will be letting the Managers know. They are not remotely sorry and the fact that the poor customer service you received happened throughout your system illustrates what the problem is. Delta are systematically abusive towards customers. They know they are untouchable. Their pisspoor management and service standards have resulted in them going bankrupt before. Bankruptcy is the consumers way of letting the company know that they are crap. Sadly, the US government bailed them out and not only rescued them but gave them immunity so they could take over NWA and destroy that airline too.

They will refuse to reimburse your car rental. Do not accept a voucher. File a claim in small claims court. They will initially ignore you, then their lawyers will make you an inadequate offer and warn you that if you don't accept their "reasonable offer" the court may punish you. Finally, just before you go to court they will settle as long as you sign a paper stating that they do not accept liability and the terms of the settlement are confidential.

This chain happened because of mechanical failure. That is entirely within their control and they are fully responsible for ALL of the consequential damages you incurred.

DO NOT ACCEPT A LOWER OFFER THAN FULL REIMBURSEMENT OF YOUR ACTUAL COSTS AND UNDER NO CIRCUMSTANCES ACCEPT ANY VOUCHERS. DELTA ARE ABUSIVE AND OUTRAGEOUS, BUT YOU WILL WIN.