Complaint: Reservations DO NOT USE AMERICAN AIRLINES!!!!
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  #7  
Old Dec 1, 2008, 5:51 AM
airhead airhead is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Sep 2008
Posts: 228
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Thank you for your input and ideas. Credit card companies only make money when the "loan" is payed back with interest. If the customer believes they were wronged by a merchant, the customer has to claim fraud by law. This is regulated by the Federal Trade Commission. If the customer's problem is not resolved then the United States Secret Service may investigate the company that is alleged to such fraudulent activity.

I have never heard of the reservation computer making this error but I am sure such incidents are possible since more than one party are online trying to book said fare. Although it is rare.

I still stand firm to my advice, claim fraud to the credit card company. If they don't do something, then take it to the next level and file a complaint with the FTC.