Complaint: Canceled / Delayed / Overbooked Unreal
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Old Jul 16, 2020, 9:57 PM
JWhyte JWhyte is offline
Join Date: Jul 2020
Posts: 1
Angry Unreal

My son was to travel to Denver on flight F9 144 from Seattle at 12:30 am on 7/4. Upon arriving at the airport he learned his flight was cancelled. No text. No Email. He tried to get help but there was no one at the counter or would answer the phone. So a 2:30 a.m. trip to the airport to pick him up and a 8:00 a.m. call to Frontier where they said my request would be forwarded to the "back office".

I just learned today that the "back office" denied my refund. I will not be refunded for that ticket but they "can" (but haven't) process a credit. I don't want a credit, I want my money back.

On May 20, 2020, MarketWatch posted in part "Earlier this month, the Department of Transportation issued an enforcement notice to remind domestic and international air carriers operating in the U.S. that “passengers should be refunded promptly when their scheduled flights are cancelled or significantly delayed.”

Guess Frontier doesn't read or care. This is an airline that will never see another dime from me and hasn't heard the last of me either.