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Old Jun 24, 2015, 4:36 PM
doc77 doc77 is offline
Join Date: Jun 2015
Posts: 1
Angry Vueling worst of the worst

The worst airline i have travelled in last 15 years with over 100 flight segments done , 60 Plus in europe itself.
We had booked tickets from RAK to BCN , booking Numbers O66ERS on Jan 29,2015 , B5TUJC on May 28 and B3YMRY on Feb 21 . On checking in at Rak airport at 730 pm local time we were told that 2 Booking Numbers O66ERS AND B5TUJC are not showing on vueling system . NO Reason was given . At the same time part of our party PNR Number B3YMRY WAS showing on their system.
So in an unknown country you get bumped off for no reason , the Swissport staff and check in staff was rude , disgusting to say the least and did not even bother to check if flight was empty. Funnily we had an extra seat on the flight which could have been given to us. We also offered to pay for New seats ( even though not our fault)
We had to book alternate tickets at a crazy lost of 4500 MAD PLUS 1500mad for stay and additional 2000MAD FOR additional expenses APART FROM MENTAL TRAUMA TO a 70 year old Heart Patient.
It's a sad story that in this day and age the airline cant inform your earlier that the booking is cancelled. Their Call centre number never works . We did receive an email of Cancellation which has all wrong details of ours. So i am going to send a Legal Notice and also Complaint to IATA and EU commison for passenger rights. for this incident.

Last edited by doc77; Jun 24, 2015 at 4:37 PM. Reason: Spelling Mistake