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Old Apr 23, 2013, 7:18 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

This is very bad customer service from AF. I am sure loads of people on here will argue that the fault was with the passenger for leaving the terminal, but if the dogs needed to relieve themselves, you would expect this. I wouldn't have much hope of getting a refund, but AF behaved very badly in this instance.
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