Complaint: KLM service
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Old Sep 10, 2010, 11:06 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

I had a very similar problem with KLM, when I was bumped off one of their flights at Schipol and they would only accept email complaints. After a series of automated replied asking for information I had already provided, I sent a registed letter giving them 30 days to pay compensation, or I would file a claim in small claims court. They paid in full in 7 days.
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