Well, regardless Timatic (what was shown above) states otherwise, and this is an official source of information for the airlines that has been provided by the governments, and hence is probably what Air Berlin followed. If you are being told something different, then there is something wrong with the info being given by the Thai government to IATA or to you over the phone.
Either way, if it is stated this way in Timatic (which it is) then Air Berlin is correct to follow that, and to have denied boarding.
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