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Old Oct 6, 2016, 4:00 PM
RichardD RichardD is offline
Join Date: Oct 2016
Posts: 1

I had a scheduled trip to arrive in Ft. Lauderdale on Tuesday and return on Friday 10/7. This would put me squarely in the heart of where and when hurricane Matthew landed in Florida. Out of precaution and following government warnings I cancelled the trip.
American wants to charge a $200 rebooking fee. Hurricanes are inconveniences and we all suffer loss and inconvenience. However, AA wants to minimize any loss to them by sticking it to customers. (I have flown them for 945,000 miles).
To promote traveling into a dangerous area and straining all other resources is simply unconscionable.
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American Airlines, don't ignore your Customer Complaints. Reply NOW!