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Old Jan 16, 2016, 12:41 PM
Doris Jennes Doris Jennes is offline
 
Join Date: Jan 2016
Posts: 1

I, and as I have learned, hundreds of other, have contacted American Airlines over and over. I am in procession of multiple canned replies indicating they are sorry, understand how I feel, are doing their best to address my issues and will get back to me soon. They never do. They limit the characters available when filing a complaint, they prevent you from speaking with anyone from Customer Relations and they never get back to you. My complaint should have been a simple one but their response was poor. Individuals filing complaints are human beings, not things at the other end of a computer that can be ignored.
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