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Old Oct 4, 2011, 1:53 PM
azstar azstar is offline
 
Join Date: Sep 2008
Posts: 375
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Quote:
Originally Posted by gremlin666 View Post
I fell victim to their absurd 'coupon sequence' policy due to a change of schedule - it's like buying 4 apples, and being told you can only eat apples #3 and #4, if you have previously eaten #1 and #2. So angry - will never fly them again.
Always read the airlines contract of carriage so you are prepared whenever there is a schedule change. All airlines flying to the US must make the contract available to the passenger. This is from Swiss website:

"Should we make a significant change to the scheduled flight time after you have purchased your Ticket, the new time is not acceptable to you and we are unable to book you on an alternative flight which is more acceptable to you, you will be entitled to a refund in accordance with 10.2 below." Employees don't always know the policy, so you should.