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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Canceled / Delayed / Overbooked AF 7395 / Kathia Dillo and Alynna Samali

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Jul 5, 2026, 5:59 PM

JoniOh

Join Date: Jul 2026

Posts: 1

AF 7395 / Kathia Dillo and Alynna Samali

Original reservation made via DELTA. Flew on Delta and AF TO my destination (Pit to CFE) When it came time to return 2 1/2 months later (CFE to PIT via CDG and BOS) -- AF changed the first leg of my multi leg trip, putting me on a later flight, and NOT adjusting other legs of trip. It was when I arrived at the airport to depart when I found this out because NO ONE notified me of the changes. Not Delta and Not Air France.

I sat in CFE for hours trying to get changes made. They changed my return trip to 3 days later!

Both Delta and Air France refuse to accept responsibility for the DELTA DEBACLE. They keep bouncing me back and forth like a yellow tennis ball.

NO LOYALTY

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Canceled / Delayed / Overbooked AF 7395 / Kathia Dillo and Alynna Samali

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