Delta, the new slave ship
I've been flying for many years now and have found many airlines to have problems. Within the last year though since Delta merged with KLM and Air France I've seen the customer service with Delta drop to a terrible low. First starting with our booking home to the UK for Xmas this past year on KLM but being placed on a NW plane, something from the 80's I think since my seat was loose, with ashtray still in it. TV screen didn't work well only playing kids films (no kids on board) to a terrible smell from the latrine area. Even the air crew was complaining on how bad the Delta was treating them. A tread I was told time and time again on each flight when I asked. We were charged for baggage when we weren't supposed to be and told pretty much to stuff it. Next flight to Boston a few weeks later was terrible, purchased tickets, placed in different seats, paid for highest class and placed in lowest, told too bad complain and we'll place you on no flight list.
We complained and were given $50 coupons to shut us up. When we tried to fly home in April and were stopped by a volcano, understandable didn't bother me, but Delta refused to refund tickets until we sent a complaint to the US govt. Instant refund! We just used the coupons on a flight to NYC saying we could up grade, told when we checked in that our tickets were un-upgradeable. To top off the hell with them, flying back 1 agent yelled at my wife to shut up about her questions, next agent accused me of being a racist when I told her boss that I couldn't understand her since her English was unintelligent able to understand. Turns out that same agent was ripping people luggage away telling to place it below and pay the different, turned out the plane had tonnes of room above. Delta being cheap? Yea all the way, our last time of flying them.
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May 31, 2010, 9:22 PM
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