[bluee]

In February I was flying with my family from Cancun to Gatwick on a night flight.

The passenger behind me got distressed and I was constantly pushed, asked to move away with 2-3 crew members around me. I got no sleep, I requested another seat for me and my child but they couldn't be bothered. I was unable to recline seat when I finally was able to sit down. It continued like this during all flight.

I'm sad for the woman behind me who got distressed. But I also feel I didn't get what I paid for. Me and my child had a terrible night without no sleep.

BA Customer service offered a ridiculous 150 EUR that had to be spend within 1 yr on their products. Basically I feel I didn't get the service I paid for and a terrible experience with BA.

After they issued the 150 EUR I kept writing to them that I can't use it and I don't feel its proper compensation. All I get is auto responses/templates.

[azstar]

The service you paid for was transportation from Cancun to London Gatwick, and that's what you got. Comfort and/or misery are not part of the contract.

[bluee]

Originally Posted by azstar

The service you paid for was transportation from Cancun to London Gatwick, and that's what you got. Comfort and/or misery are not part of the contract.

You couldn't be more wrong which makes me thinking you work for BA?

BA sell's you a service not just transportation. What you see listed here is what you should expect. Otherwise there would be not much difference between the airlines.

http://www.britishairways.com/en-gb/...orld-traveller

Notice the chapter: "Are you sitting comfortably?"

It's like buying a TV where the remote is broken. If the TV was sold with a remote you will expect a remote and can return it if it's not there.

[azstar]

I don't work for BA, and I'm not an airline employee. I'm not defending them either, but your basic ticket cost was for transportation. If you paid EXTRA for the features you did not get, you should be entitled to compensation. If BA has determined those features are worth 150 EUR, it's difficult to prove they were worth more than that. You might use the argument that you should be compensated the difference between the regular economy fare and the World Club fare, but that might be even less than 150 EUR.

[jimworcs]

The question is... Could they have done anything? If the flight was full, your request to be moved to two seats next to each other may not have been able to be accommodated. Your comment they "couldn't be bothered" suggests either they were snarky with you (or possibly, you were snarky with them), but this very much depends if they realistically had options.

The woman behind was obviously having some kind of panic attack. If other passengers seated around her also asked to be re-seated it could easily be that BA had no options to be able to reseat you. I cannot understand why you would demand compensation for an event over which they had no control. If you had been seated next to a screaming baby for example, is BA liable if they cannot make you more comfortable? What is it you are alleging BA did wrong?

If you could see two vacant seats together in the same class of cabin, why didn't you resort to self help? If there were two vacant seats together and you had quietly said to the cabin crew, "I think this lady would be more comfortable with a bit more space, would you mind if I move to those two seats" It is highly doubtful such a request would be refused, unless you were asking to be moved into a different class.

I remember reading somewhere about an incident on an aircraft where a passenger died. There was literally nowhere for the staff to put the body, and a passenger was forced to sit next to a dead body for 2 hours. Distressing, uncomfortable and awkward, but the passenger tried to sue the airline!! Wtf did she expect them to do? Throw the body overboard?

I would prefer if BA had offered to reseat you, and if they didn't and they could have, then I think you deserve your €150 compensation, (but not more). If they couldn't, I think you are whiny, and need to understand that in life things happen... People get sick, babies cry, some passengers smell... It's a form of public transport and all human life is there. Get over it.