[domainetempier]

I called Delta and was connected to a representative by the name of Keeta. I called to ask a question about eligibility for my upgrade certificates and proceeded to argue with this woman for 8 minutes because she felt she already knew the answer to my question without fully understanding what I was saying. Holy cow! I have never been treated so poorly in all my days. Where does Delta get these people? Isn't this the airline that "cares" about people? Wow, I don't even know why this woman still has a job. Treatment like this by a Delta representative continually goes unchecked. Will someone please reprimand this woman? We are the REASON for her work not the interruption of her work.