[karikay]

It took me over an hour and several disconnects before I got a live person on the line to rebook a flight when American canceled all their flights for 4 days. I explained that needed to rebook a flight. She said they only had a flight arriving in birmingham from DFW at 9:10PM. I hate driving at night which is why I booked an EARLY morning flight. I asked 3 times if there was an earlier flight and was told no each time. Since I HAD to get there I accepted the late flight. After I hung up, I checked and there was a flight that got in at 1:40 which she FORGOT to mention. I spent over 2 hours calling back and getting disconnected before I got a person. The whole 2 hours I was refreshing my screen watching the few seats on that flight disappear. The lady started talking and their were 2 seats left. By the time she brought my reservations up the 2 seats were gone. SO SORRY!!!!!! Nothing they could do. Unreal.