[TAMSUCKS999]

No one will believe this story because it sounds insane, but with TAM everything is possible. We were ready to take off when the on-board computer broke, so we were all asked to leave the plane. So back at the TAM booth the employee was nice enough to re-route our flight.
Except for being 9 hours delayed, this was where our suffering started. So, suddenly I have 3 bags booked-in tickets and my girlfriend zero, previously she had one and I had zero. This is easy nubers and any idiot can do the math, except for TAM. Between the Manager and the 2 employees their only solution was to rip up two tickets.
Apparently they did not understand that none of those tickets was mine and that 4 bags are lost now. Awesome, TAM was nice enough to deliver our bag a few days after we arrived at our destination.
Soon after, I learned opposing opinions or complaints are seen as blasphemy in Brazil and are punishable by death . It is not only horrible service but also bad business and sending an e-mail to President of TAM will be a complete waste of time. If you enjoy suffering fly TAM for business and pleasure .... oh sorry I meant to say pain and suffering.