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#1
Jun 6, 2013, 3:23 PM
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delay of 6 months Plus for refund
I booked a round trip business class ticket to Croatia through Frankfurt in DEC2012. My return flight was cancelled due to weather. I was rebooked for the next day in their business class lounge on a United flight. Unfortunately the attendant informed me there were no business class tickets left and put me in economy, middle seat not in economy plus. I was told that the difference in ticket price would be refunded.
I submitted all the documentation requested through my travel agent. She has made numerous follow-up calls and still no refund six months later. Lufthansa says it is waiting for United to send the money to complete the refund. I PAID THROUGH THEM NOT UNITED FOR THE TICKETS - THEY HAVE MY MONEY. They need to pay me back the difference in ticket price first and work to get their money back from United. SIX MONTHS OF ATTEMPTS TO GET MY MONEY BACK IS WAY TOO LONG |
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