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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

About Cathay Pacific fooling their own customers

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Sep 29, 2009, 8:12 AM

sujayshah

Join Date: Sep 2009

Posts: 1

About Cathay Pacific fooling their own customers

I have booked 2 PNRs with Cathay Pacific since 26 June 2009 from India to Cairns Australia. I had made n number of requests to Cathay Pacific India & Hong Kong but seems no seat clearance on Hkg to Cairns sector CX103 N 15OCT HKGCNS HL3 2340 1405+1. I waited for 3-4months for confirmation and now they are saying please opt for other airline. I have made all my plans according to the booked tickets.

As per Cathay's Staff instructions while making booking they informed me that it will be confirmed in some days & today its more than 3 months

I cant believe that whole flight was over booked on 26th June 2009 and there are no cancellations?

I cant get it why would they not confirm HKG-CNS sector.

I request IATA / other associate organisation to take strict actions towards Cathay Pacific and get me confirmation on these CX PNRs : J95DN & J967H

Please help me how to work it out with Cathay Pacific for Confirmation in "N" class as originally booked

with best regards,
Sujay
+919327066038 or sujayshah@hotmail.com

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