[TaxmanCPA]

I became an A-List member last month. Last week, I had a flight from Chicago to Houston. I booked the flight in July. In addition, I had my account number posted.

A-List members are reserved a boarding pass 36 hours in advance. Cool, I don't have to worry about the 24 hour race to get the boarding pass. Well, it didn't happen for me! As I printed my boarding pass at the airport, out came B-15. What the hell!

I went to the counter to inquire. They said that A-List does not guarantee an A boarding pass. I said I understood and then said, so basically, I am the last person in line and everyone before me is an A-List member!

Uh oh, knocked down that issue.

The gate help then said that I did not have my id number in the system prior to the 36 hour reservation. I showed them my boarding pass that had the number and that the reservations were made in July!

They had nothing to say then. The only thing they could figure out was that I booked my flight prior to becoming an A-List member! Fantastic! You are telling me that SWA software is not sophicated enough to address this issue!

I emailed SWA, got their standard reply. Then a few days later, I received their standard template that we will address your issue with 45 days! Cool, everything will be absolute irrevelent by then!

So what is the point of being an A-Lister when you truly cannot take advantage of the privledges offered?

Why I am speding my companies travel dollars here when I could be more appreciated at other airlines!?