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Old Dec 29, 2009, 12:23 AM
LA Ram LA Ram is offline
 
Join Date: Dec 2009
Posts: 4
Default Alaska Airlines practices extortion w/ baggage in Mexico!

First, I HIGHLY recommend that you reading this fly ANY other airline besides Alaska Airlines!

I recently traveled to Club Med in Ixtapa, Mexico w/ my wife & 2 young children (I highly recommend this Club Med, btw!). Upon returning, we stood in line for over an hour to have our baggage checked. When we finally got to the front, they weighed each of our many bags, & then brought them all behind their counter. So far, everything's normal. THEN...they said that one of our bags was over the 50lb limit & they'll have to charge me for it. I asked them to hand our bags back to me & I'll reshuffle some items into our other bags so all of them will weigh under 50lbs. (We've done this w/ other airlines w/ no trouble at all.) Here's where the trouble begins: They said if they hand the bags back to me, I'd have to wait in the back of the line (at this point over 1.5 hours long - this also could've cost us the flight!) & start all over. I asked them why they're practicing extortion - why are they doing this when other airlines simply allow us to reshuffle things as I suggested. They said "Sorry, airline policy". I've since talked to their "customer care" department several times over several months, to no avail.

They put on a friendly face, but behind this avuncular figure is an evil corporation willing to do ANYTHING to rip off their customers!

This is a warning. I have pledged NEVER to fly Alaska Airlines & I am writing this to warn you, the reader, not to fly them either!

Never fly Alaska Airlines!
 

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