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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked Compensation for delays caused by mechanical issues

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Jan 13, 2010, 3:43 AM

calmadarch547 calmadarch547 is offline

Join Date: Jan 2010

Posts: 1

Compensation for delays caused by mechanical issues

Hi All,

I wanted to know what kind of compensations I am entitled to when the delays are due to mechanical issues? I am quite upset at the delays, made worse by customer service at the airport giving me the "tough luck" line. I find it unacceptable to pay for a service and be subjected to delays and poor customer service. I'm planning to file a complaint and wanted to know what is fair compensation for my time in this situation.

I had two flights to my final destination, both delayed due to mechanical issues:

Continental Airlines Flight 1803
Scheduled departure: 01/11/2010 9:50PM PST
Actual Departure: 01/12/2010 12:27 AM PST
Delay: 3hr. 3 minutes late
Mechanical problem: Flat tire, ground crew had to fix the flat

Connecting Flight to Final Destination:
Continental Airlines Flight 9701
Scheduled departure: 01/12/2010 8AM EST
Actual Departure: 01/12/2010 10:40 AM EST
Delay: 2hr. 15 minutes late
Mechanical problem: Original plane had issues, switched to a new plane.

Thank You!

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Canceled / Delayed / Overbooked Compensation for delays caused by mechanical issues

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