[pattyk]

To whom it should concern,

My daughter Nicole is in Tennesee at this moment after getting on a flight out of New Orleans early this am to Dallas Fort Worth and her flight from DFW to NY was either put out of service is what Marvin Daniels told me, however the leader of the group (of 14) tells me the flight left Dallas on it’s way to Atlanta. Flight 720 was to leave DFW at 10:45 am.

The offer of Marvin Daniels of $100 and a vochure for $10 for dinner which I told him was completely unacceptable, turned into $100 American dollars and where in the airport to do eat for $10 after being delayed over 12 hours?

I am requesting a refund of $304 for the entire group, none of them will be using any American Airlines gift certificates to fly – the last airline we will use.
If I can not request this for the group, I am demanding it on behalf of my daughter who will now get back to college in CT at 3am instead of 1-2 pm.

I spoke with a very rude Diane who would not tell me the email address but rather no one is working today who can help and I need to go navigate your website and email customer relations. Her manager Norma did the same prior to wishing me a good day and hanging up on me.

I will be contacting the FAA if you do not resolve yourselves until each student receives a full refund from American for their wasted day.

I expect a call or email back with a resolution today.
I can not believe anyone is available to help, if you are flying today, customer relations should be working today.
I will be up until 2am waiting for their safe return, I can not believe how your airline has handled this matter.
Never fly American!


Sincerely,

Patty K


pattyk@nycap.rr.com