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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service Have you had any problems with Continental's Customer Service? Have Continental employees treated you poorly?

Customer Service Customer " we do not" Care at Con. Airlines

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Apr 12, 2008, 4:31 PM

shemeda

Join Date: Apr 2008

Posts: 1

Customer " we do not" Care at Con. Airlines

I have been a one pass member since 1987 and flew Continental airlines for most of business or vacation, I have noticed recently that the quality of thier "customer Care" agent does not realy refelct the level of service that they are advertising. They hire these agents, very controversial and borderline rude.. Maybe they were hired from a wallmart or something.

Also, continental as well as other airlines are over-using the weather related delays , last transtlantic trip from Germany in Feb 08 was delayed 6 hours due to connection in Newark, my last return from S.F 10 AM was canceled and we had to take the red-eye shuttle from Oakland, basically 14 hours delay and arrive the following day .. Continental refused us a dime in compensation.

For those of ConAir Employees, we are not going feel sorry when this airline sinks into bankrupcy or taken over by another carrier, since your customers are not being treated they should be. Also tax payer is not going to step up and bail you our as we did post 9/11

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