[Dritt1]

I have used SW all my life. I always felt they played it straight up. When I discovered American Express and SW was no longer working together I was disappointed. I transfered 90k miles to SW.
Then I tried to book 2 flights to Vegas 3wks out (non holiday) and they couldn't do it... they have 11 flights outbound and 10 flights in bound ALL with seats. I was told all the Rapid Rewards were booked? Then they suggest I use 2x's the miles and the would book it! Doubled the price, not nice SW!

How many seats do they allow per flight. The miles could of been granted to any airline. Little did I know SW was playing a shell game. Where is Herb K. when you need something?

I feel scammed. Now I know why American Express is not working with them. They forgot about customer satisfaction. These points are the same as money to us. They still get paid regardless. If SW didn't like the exchange value then they should of changed the ratio. I have tried to contact customer relations but the LINE IS BUSY! x 8.
I hope this helps someone else from transfering points to SW no fights Rapid Rewards.