[stacheman101]

I sent this to AA's Customer Relations today, June 6 2010:

I seriously doubt that I'll fly AA again, given the choice. Today in particular put me over the top:
Immediately before leaving for the airport, I checked my flight status, which said "on time." Arriving at the airport 1 hr 30 mins prior to departure time, I discovered that my flight from STL to DCA had been canceled. The only reason given to me or anyone else was "air traffic control." What does this even mean? I'm now booked on a morning flight to DCA tomorrow, June 7. However, I needed to BE in DC tomorrow morning. The cancelation was a huge inconvenience for me and my partner. I need a reliable airline. When making travel plans can I not count on AA to get me where I want to go? Can an airline of this magnitude be taken seriously if it can cancel flights at the last minute with no backup plan other than "we'll get you out when we can?" And when cancelations do occur, can no explanation be offered other than a vague phrase?
When I last flew AA, in March 2010, both my friend's and my bags were lost, although our connecting flight from Miami to the ultimate destination of Ft. Myers was seriously delayed. I was amazed that there wasn't enough time to get our bags onto the delayed flight. When my brother last flew AA, in winter 2010, his flight originated in Miami (also to Ft Myers), and his luggage was lost too.
The baggage issues sent up a yellow flag. Today's cancelation sent up a big red flag. I'll be sharing this email with family and friends.