[bettse]

1 - establish a policy to page customers (maybe they are in security) - hey Delta - the other airlines do this!

2 - hire better people for Customer Service for their phone line and give them counseling if they can't control their snide remarks to innocent passengers

3 - have a policy to assist passengers when a flight is missed regardless o whose fault it is. Other airlines don't offer to put you on the next flight for a hefty fee (as happened to me), they do it for free. Also, how about standby - other airlines do this.

4 - establish a policy whereby internet and counter prices are the same.

5 - don't let the airplane leave the gate 10 minutes before the flight when there are checked in passengers that aren't on board.

6 - take is seriously when dissatisfied customers tell you that they won't ever fly your airline again - even with vouchers.