[Dave413]

My wife and I scheduled a flight recently and had to change the date by one day. When I called their 800# to discuss this I was told that there was a $150 change fee per ticket. Considering the origional cost per ticket was only about $280 each, this 50% upcharge seems quite excessive so I asked to speak to a manager. Unfortunately, the Indian woman refused to transfer me even though I explained how this fee seemed excessive and opportunistic.

This contrasts with a recent bad experience I had with a Panasonic plasma TV which failed after 3 years of ownership. Even though it was two years out of warranty they stepped up and took care of the cost of repair. The result was my purchasing another Panasonic Plasma TV for my Media Room.

The result of US Air's treatment of a one day change will be loss of all my family's future flying business unless they step up and take a more consumer friendly stance. I was fully aware of the change fee but am also aware that under certain circumstances fees can be waived or reduced. Those companies that do this really get it and stay in business for the long-haul.