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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Baggage Problems Had any problems with your baggage on Continental Airlines?

Baggage Problems Lost Carseat and Baggage CO20/21

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Dec 5, 2010, 1:45 AM

Becka_01

Former Airline Employee (NOT OFFICIAL REP)

Join Date: Dec 2010

Posts: 11

Lost Carseat and Baggage CO20/21

I have just posted on the Flight Attendants and now I am posting here, as I really do seem to have some issues with CO.

On the occasions I have flown with CO, they have managed to lose at least one piece of luggage per flight. I have had luggage turn up over 4 days late and left outside in the snow overnight, my sons stroller was broken and his carseat lost. Yes every single flight I have had something go missing.

I have never had an apology from the airline, I have had to go running round looking for a car seat to put my son in to drive home and the car seat CO lent me was terrible, it offered absolutely no protection to my son if an accident were to happen, it was a flimsy piece of crap.

Yes CO both on the ground and in the air are absolutely terrible.

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Baggage Problems Lost Carseat and Baggage CO20/21

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