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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

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Customer Service Delta says the problem is weather-related; that's not true

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Jun 26, 2007, 3:09 PM

noholesinone noholesinone is offline

Join Date: Jun 2007

Location: Florida

Posts: 1

Delta says the problem is weather-related; that's not true

Yesterday (June 25) the 2:08 p.m. flight from Portland, Ore., to Atlanta was held at the gate for 2+ hours. The explanation was that severe weather at ATL caused the FAA to institute an air traffic control hold; no traffic would be permitted to land or depart at Hartsfield while this was in effect. This morning I went and double-checked. I counted approximately 120 arrivals during the time this mandatory hold was in effect, and about 180 departures.

Plain lying to your customers is reprehensible.

Just be honest with me; I can deal with the truth.

I was hoping the "new" Delta would demonstrate improved customer service. Boy, was I wrong.

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Customer Service Delta says the problem is weather-related; that's not true

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